The operator can identify users without the need for manual login and activate them directly through active RCS sending.
The success came from 222 thousand unique users and almost 9 million messages transmitted.
After implementing Malu, the number of calls received fell by more than 16%.
Customers want flexibility to interact with your company when they need to and value the importance of receiving real-time responses.
Use artificial intelligence to respond to messages and address common questions, every day of the week, at any time. At the pace your customer needs.
We make your life easier with automatic delivery tracking, custom promotions, information on company programs and much more, in an automated and efficient manner. Invest in the hybrid model to scale up service without having to increase your team. This way, the team can focus on more complex conversations.
This way, the team can focus on more complex conversations.
With every interaction, an opportunity. With every opportunity, a conversation that builds loyalty.
Deliver a complete, customized end-to-end customer journey that listens, analyzes and converses better and sells much more.
Whatever your business, we use artificial intelligence to make your interaction intelligent, simple and easy.
Manage data, deadlines, inventories and processes. Everything automated.
Optimize queries, transactions and customer service with privacy and eb security requirements.
Enhance the conversation and offer unforgettable experiences to your customers.
Assist in purchasing and offer personalized services with great agility.
Facilitate company processes and improve the patient experience.