of customers expect to receive a response to their requests within an hour or less.
Even so, in 2023, the average response time is 12 hours.
The operator can identify users without the need for manual login and activate them directly through active RCS sending.
The success came from 222 thousand unique users and almost 9 million messages transmitted.
After implementing Malu, the number of calls received fell by more than 16%.
Customers want flexibility to interact with your company when they need to and value the importance of receiving real-time responses.
Use artificial intelligence to respond to messages and address common questions, every day of the week, at any time. At the pace your customer needs.
We make your life easier with automatic delivery tracking, custom promotions, information on company programs and much more, in an automated and efficient manner. Invest in the hybrid model to scale up service without having to increase your team. This way, the team can focus on more complex conversations.
This way, the team can focus on more complex conversations.
With every interaction, an opportunity. With every opportunity, a conversation that builds loyalty.
Deliver a complete, customized end-to-end customer journey that listens, analyzes and converses better and sells much more.
Whatever your business, we use artificial intelligence to make your interaction intelligent, simple and easy.
Speak directly to our sales experts on WhatsApp: +55 (31) 3349-6201
R. Sergipe. 1440 – Savassi – Belo Horizonte – MG | Alameda Vicente Pinzon, 54 – Vila Olímpia – São Paulo – SP
Address: 353 E 78TH ST. NEW YORK, NY 10021. United States
Curupira S/A – CNPJ 04.413.729/0001-40 – Takenet LLC – EIN 20-1131763 – Blipchat – RFC BLI2303017Q3
