Blip Platform: Inteligência conversacional enterprise

Blip Platform

Conversational intelligence that turns interactions into business results.

Blip orchestrates complete customer journeys across every channel and touchpoint, connecting data and intelligence in a continuous cycle that turns every interaction into measurable business results.

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Página inicial

A Blip

context

The customer journey has changed. Your business needs to keep up.

Today’s customer journey is omnichannel by nature. It begins with an ad click, continues through a messaging channel, escalates to customer service when needed, and ends with a seamless transaction.

Orchestrating that journey with intelligence and data is what sets market leaders apart. Blip integrates with the world's leading Big Tech companies and serves an enterprise customer base spanning the largest sectors of the economy.

75%

of consumers expect immediate responses across digital channels.

*PwC

20bi

20 billion conversations are managed by Blip every year.

OUR SOLUTION

One platform to orchestrate the entire customer journey – from first contact to conversion.

Every stage of the customer journey is managed with the same intelligence, on the channel where customers already are, through a unified, auditable and results-driven platform.

Listen

Listening Intelligence that transforms market signals into strategy for marketing and crisis management.

Attract

Conversational campaigns across multiple channels with end-to-end measurable ROI.

Convert

Payments inside the conversation – without leaving the channel. Support for credit cards or payment links, all within the customer’s existing journey.

Engage

Human support enhanced by AI and backed by enterprise-grade operational governance.

TRUSTED BY

Results that speak for themselves.

Enterprise organizations rely on Blip to connect channels, data and AI across conversational journeys with scale, governance and measurable impact.

+20BI

messages processed annually

+400

enterprise customers

30+

clients

countries with an international presence

Active operations on the platform

-33%

in average response time

-73%

in escalations to human agents

-14%

in average handling time

+50%

in first-contact resolution

Check how the leading brands in Brazil, Latin America and Europe run their operations with Blip.

CASE STUDIES

Conversations that lead all the way to purchase.

RETAIL

Leroy Merlin

111MM GMV

WhatsApp como motor de receita: Leroy Merlin alcançou 111MM GMV e taxa de abandono caiu para 0,5%.

Educação

Afya

96,9% engajados

222 mil alunos em 43 instituições usam Contato Inteligente no WhatsApp para débitos e autosserviços.

Health

Smart Fit

97% conversão

WhatsApp Flows: como a SmartFit alcançou a média de 17 mil usuários ativos diariamente

VIEW ALL CASE STUDIES

next step

Check how the leading brands in Latin America and EMEA run their operations with Blip.

Talk to one of our experts and discover how Blip fits into your brand's customer journey.

Schedule a consultation