FOR LISTENING TO CUSTOMERS
Real-time Listening Intelligence for faster decisions and more informed strategies.
We monitor, analyze, and structure Listening Intelligence from digital conversations, delivering actionable insights for marketing, product, reputation, and strategic decision-making.
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CONTEXT
Brands that operate with Social Listening Intelligence respond to the market before it impacts them.
Organizations that operate with structured Social Listening Intelligence monitor and respond to market shifts more quickly, reduce reputational risk and allocate campaign investments with greater precision.
The difference lies in the ability to capture, interpret and act on market data in real time.
92%
of companies believe they deliver personalized customer experiences.
*McKinsey
48%
of consumers agree.
*PwC
From listening to action: Social Listening Intelligence applied across every area of the business.
From data collection to analysis and action: everything integrated into a single platform, with data from social media, owned channels and competitive benchmarks.
Monitor
From data collection to analysis and action: everything integrated into a single platform, with data from social media, owned channels and competitive benchmarks.
Compare
We analyze share of voice, engagement, campaign performance and market perception using side-by-side competitive benchmarks.
Understand
Evaluate the performance of your channels using reach, engagement, sentiment by post and brand evolution over time.
Respond
We manage customer interactions and responses across social media, with automatic prioritization based on urgency and interaction history.
Decide
We deliver configurable dashboards that combine listening data, proprietary metrics and customer service data for every area of the business.
How listening guides every area of the business.
The same market signals help every team make faster, more informed decisions.
CASES STUDIES
Listening applied to real business decisions.
See how enterprise organizations use Social Listening Intelligence to protect their reputation, refine strategies and act with greater precision.
Consumers goods
Grupo Multi
71% of promoters
Intelligent Contact automated product exchanges and customer support, increasing NPS and reducing detractors.
Retail
Coca-Cola
94 thousand users
Intelligent Contact recognized bottle-shaped audio messages from Coca-Cola, engaging 94 thousand users.
FINANCIAL SERVICES
Itaú
+7,5MM million books
The distribution of children's books in PDF via WhatsApp democratized reading and engaged 2.3 million users.
Consumers goods
Grupo Multi
71% of promoters
Intelligent Contact automated product exchanges and customer support, increasing NPS and reducing detractors.
Retail
Coca-Cola
94 thousand users
Intelligent Contact recognized bottle-shaped audio messages from Coca-Cola, engaging 94 thousand users.
FINANCIAL SERVICES
Itaú
+7,5MM million books
The distribution of children's books in PDF via WhatsApp democratized reading and engaged 2.3 million users.
next step
See how Brazil's, Latam and Europe leading brands use Listening Intelligence to make better decisions.
Talk to our experts or continue exploring the platform’s use cases.
Continue exploring the conversational journey.
Each platform use case reinforces a complete cycle, from the first signal to conversion. Discover the next stages of the journey.
Attract
Conversational campaigns that capture, qualify, and convert business opportunities – from the ad to the conversation.
Engage
Automated AI-powered workflows, copilots for human teams and governance for operations at scale.
Convert
Native transactions within the conversation, using credit cards or payment links, in the channel where your customers already are.