Blip Platform: Engage with your customers with governance

FOR CUSTOMER ENGAGEMENT

Intelligent customer service orchestration that elevates operational quality and efficiency.

We provide a complete architecture to evolve your customer service operation: intelligent automation, AI assistance for human agents, voice calls, and customer relationship management – all integrated into a single platform.

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A Blip

Para engajar clientes

CONTEXT

High-performing customer service operations combine AI, automation and human intelligence at the right moment.

Operations that combine automation with AI-powered assistance for human agents significantly reduce average handling time while increasing first-contact resolution.

Platforms that orchestrate automation and human support in an integrated way deliver this experience with consistency and governance.

40%

of customer interactions involve tasks that can be automated.

*McKinsey

70%

of consumers expect immediate responses, regardless of the time of day

*PwC

A complete customer service architecture.

Automation, AI assistants, voice and one-to-one customer relationship management.

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Greater visibility to improve your operation.

Monitor the quality of every interaction, identify opportunities for improvement and track team performance in real time.

AI-generated quality score.

Continuous feedback for agents.

Team—and channel—performance metrics.

Centralized conversation history.

Intelligence that reaches every team.

Performance indicators from customer service operations running on the platform:

CASES STUDIES

More effective customer interactions across industries.

See how complex operations use automation and AI to resolve customer requests faster and with higher quality.

Automotive

Stellantis

86,8% NPS

Stellantis transformed manual customer service conversations with Conversational AI from Blip and achieved an NPS of 86.8%.

Bens de Consumo

Granvita

84% cost savings

Caramelo, the virtual assistant, resolved 50% of tutors' and veterinarians' inquiries without escalation.

Health

Unimed Teresina

92.6% appointment attendance

Intelligent WhatsApp notifications increased appointment attendance and schedule occupancy to 92.6%.

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próximo passo

See how enterprise organizations manage customer service and customer relationships with Blip.

Talk to our experts or continue exploring the platform’s use cases.

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Continue exploring the conversational journey.

Each platform use case reinforces a complete cycle, from the first signal to conversion. Discover the next stages of the journey.

Listen

Social Listening intelligence that turns market signals into strategy for marketing, product and reputation.

Attract

Conversational campaigns that capture, qualify, and convert business opportunities – from the ad to the conversation.

Convert

Native transactions within the conversation, using credit cards or payment links, in the channel where your customers already are.