Infotech Executive Radar: AI, operational integration, and the decisions that define who leads

Produced for industry leaders to understand why demand keeps growing, but efficiency isn’t keeping pace, and how conversational intelligence can transform experience, integration, and revenue.

Strategic reading on Infotech operational transformation, ideal for you if you are:

  • CIO, VP of Technology, or Infrastructure leader.
  • IT operations leader, cloud or modernization specialist.
  • Responsible for digital transformation and innovation.
  • Part of the team supporting growth and integration decisions.

Strategic reading • Focus on integration, data, and intelligent automation

Estimated reading time: 25 minutes
Updated for the 2026/2027 scenario

This radar was created to support strategic decisions for Infotech organizations that need to grow without increasing operational complexity.

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What has changed in Infotech it's not a lack of demand. It's a lack of integration.

AI Adoption

88%

of organizations already use AI in at least one function.
Fonte: UNESCO + World Bank.

bandoned Projects

50%

of AI/GenAI projects abandoned after PoC.
Fonte: OECD

Brazil Market

30%

expected growth in the AI market in Brazil in 2026.
Fonte: OECD

These numbers help explain the sector's paradox.
AI investment is growing. Technology adoption is advancing.
Projects are multiplying. But integration isn't keeping up.

The challenge is no longer implementing more AI.
It has become integrating AI into operations that work end-to-end.

What will I learn?

The Infotech sector has entered a new phase of operational maturity.

Digitalization has advanced. But fragmentation between systems, teams, and operations has also increased.

In this radar you will understand:

Discover the content of the Infotech Executive Radar

Because the challenge is no longer technology, but the architecture capable of making all pieces communicate.

How is the material?

What this executive radar helps you decide:

1
How to audit your integration capacity before scaling with AI?
2
Where fragmentation is impacting operational cost and efficiency?
3
How to use AI agents to solve critical journeys, not experiments?
4
How to structure security and governance as foundation, not blocker?
5
What is the operational maturity roadmap for 2027?

Ready to put all this into practice?

Download the ebook and bring these insights to your strategy.

Does it actually work?

These challenges aren't theoretical.

They already appear in the routine of operations that need to balance growth, efficiency, and scale. Organizations that structured conversational journeys have already achieved results such as:

  • Increase in appointment confirmation rate.
  • Increase in Net Promoter Score (satisfaction).
  • Reduction in time spent by customers.
  • Reduction in customer service costs.
  • The pattern is clear: the differentiator isn't in the technology. It's in conversation as infrastructure, integrated with the systems that drive the operation.

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    Free content • No commitment • Strategic focus

    Is this material too technical?
    No. The radar is aimed at leaders and decision makers.
    No. The content is also relevant for startups, cloud providers, and managed operations.
    No. It’s about operational efficiency, systems integration, and transforming the IT journey.
    No. The goal is to present trends, challenges, and strategic paths for the sector.
    No. Access to the material does not imply immediate commercial approach.

    Want to discover how to bring intelligent conversations
    to your business?

    Chat with our intelligent contact and find more content, explore possibilities with WhatsApp, and if you want, talk to a specialist to understand what makes the most sense for your operation.

    Blip works alongside operations to integrate complex journeys into connected operations.
    With conversational intelligence, automation, and systems integration, we help organizations reduce operational costs, increase efficiency at scale, and build competitive advantage based on data and orchestration.

    🚀 In 2026 and 2027,
    the competitive advantage won’t be in having more technology.

    It will be in making operations communicate end-to-end. Because in Infotech, when integration works, scale happens.

    Brazil:
    R. Sergipe, 1440 – Savassi – Belo Horizonte – MG.
    Av. Brig. Faria Lima, 4221 – 9° andar – Itaim Bibi – São Paulo – SP.
    United States:
    Address: 353 E 78TH St. New York, NY 10021.